SandDune Luxury Suites: GST billing and OTAs, synced

The problem before BitLegacy

At a 14-suite hotel on NH 66 near Kochi’s LULU Mall, business travellers, families and shoppers check in and out all day. Without one system tying the desk to GST billing, invoices risk mistakes and checkout slows down — and selling the same room on more than one OTA at once is a constant risk.

What SandDune runs on BitLegacy

Sultan runs SandDune Luxury Suites on BitLegacy for front desk and folio — every stay, charge and payment in one place — with GST tax invoices that add CGST and SGST automatically and carry the GSTIN on every bill. SandDune’s own invoice series stays in order, with the financial year included and no gaps or duplicates, printed on thermal or A4. BitLegacy Channel Manager keeps rooms and rates in sync across MakeMyTrip, Booking.com, Agoda and other OTAs so no room is sold twice, while SandDune’s own direct booking website takes guests without an OTA commission.

How day-to-day feels now

Checkout is quicker, and invoices are always correct and CA-ready. OTA bookings come in automatically with no double bookings. Sultan estimates the system saves about 5-6 hours a month that used to go into billing and OTA updates.

What they rely on

• Front desk & folio (every stay, charge and payment in one place)
• GST tax invoices (CGST + SGST auto, GSTIN on every invoice)
• Own invoice series (in order, FY included, no gaps or duplicates)
• Thermal and A4 printing
• BitLegacy Channel Manager (MakeMyTrip, Booking.com, Agoda and other OTAs synced)
• Direct booking website (no OTA commission)

Capabilities described by the owner’s story — not a claim that every BitLegacy module is in use at this property.