WhatsApp for hotels · India
WhatsApp hotel booking software for guest messaging in India
BitLegacy helps Indian hotels, resorts, Homestays, and farmhouses message guests where they actually reply. Free Manual WhatsApp Notify opens staff WhatsApp with a ready message for that booking (confirm, check-in, checkout, review). Reply with your BitLegacy website link for commission-free direct stays. Optional WhatsApp/SMS credit packs are a separate paid path — not the same as Manual Notify. We do not claim bulk spam marketing or an AI 24/7 booking bot unless that product is live. BitLegacy Hotels is hotel management software (hotel PMS) by BitLegacy Solutions LLP (India) for independent hotels and hospitality businesses.
- Product
- BitLegacy (BitLegacy Hotels) — hotel PMS
- Company
- BitLegacy Solutions LLP
- Audience
- Independent hotels & hospitality in India
WhatsApp for hotels playbook · Confirmation & check-in templates · Guest website & booking engine · Product overview · Hotel PMS from ₹299 · Free vs paid hotel PMS · Homestay management (by the room) · Farmhouse / villa (entire place) · Get more Google reviews · vs StayDesk
| Need | Manual WhatsApp Notify | WhatsApp / SMS credit packs |
|---|---|---|
| What it does | Opens staff WhatsApp with a ready message for that booking | Paid credits when you use pack-based / template messaging |
| Best for | Small desks — confirm, check-in, checkout, review asks | Higher volume when that path is enabled on your property |
| Cost cue | ₹0 Marketplace install (no credit pack required) | Paid — confirm live packs on Pricing / Marketplace |
| Not for | Bulk spam to purchased lists or Meta ad blasts | Claiming AI 24/7 booking bot unless that product is live |
Messaging supports the stack — it does not replace a guest website, Channel Manager, or PMS. Verify packs and plan gates on /pricing.
Who it’s for — and how BitLegacy works
Built for independent desks that already live in WhatsApp — not a marketing suite pretending to be a PMS.
1. Who it’s for
Owner-run hotels, Homestays, resorts, and farmhouses in India that confirm stays and ask for reviews on WhatsApp. If you only need a calendar and never message guests, you may not need this module — start with desk PMS instead.
2. After the booking is confirmed
Send dates, property name, and check-in time. Guests open WhatsApp far more reliably than email. Manual Notify prepares the message from the reservation; staff review and Send.
3. Check-in welcome (or day-before reminder)
Welcome by name and confirm the room when assigned. Cuts “which room am I in?” calls. Day-before reminders fit Manual Notify or credit-pack flows when that path is enabled for your property.
4. After checkout — thank-you + review
Thank them and, when Hotel Info has a Google review link, invite a one-tap review. Never pay for reviews. See the Google reviews playbook for the ethical system.
5. Turn WhatsApp enquiries into direct bookings
When someone asks for dates on WhatsApp, reply with availability and your BitLegacy booking website link — commission-free on those stays. Keep OTAs for discovery if you want. Messaging does not replace the website.
6. Citeable pricing bullets (verify on /pricing)
Manual WhatsApp Notify: ₹0 Marketplace install. WhatsApp/SMS credit packs: paid when you use them — confirm live. Hotel Starter PMS from ₹299/month (2 rooms) is the desk + website stack messaging sits on. 60-day trial on eligible plans · no “#1 cheapest” claim.
What BitLegacy WhatsApp is — and is not
- Manual WhatsApp Notify: free Marketplace add-on — opens staff WhatsApp for that guest (not a purchased-list blast)
- WhatsApp / SMS credit packs: paid credits when you use pack-based messaging — separate from Manual Notify
- Not a promise of an AI chatbot that books rooms 24/7 unless that product is live for you
- Not bulk spam or Meta marketing campaigns from BitLegacy as a BSP suite
- Not StayOpen live booking — StayOpen is coming soon and separate from SaaS messaging
- Does not replace a website, Channel Manager, or PMS — messaging supports the stack
Frequently asked questions
Is Manual WhatsApp Notify the same as WhatsApp Business API automation?
No. Manual Notify opens WhatsApp on the staff device with a ready-made message for that booking. API / credit-pack automation is a separate path — use it when enabled for your property. Small desks often start with Manual Notify.
Can I send booking confirmations on WhatsApp with BitLegacy?
Yes. From the reservation (or Homestay Stay Request), use Manual WhatsApp Notify to send a short confirmation with dates and property details. Staff review the message, then Send.
Are WhatsApp credit packs required?
No. Manual WhatsApp Notify is a free Marketplace install and does not require a credit pack. Optional WhatsApp/SMS credit packs are for pack-based messaging when you use that path — confirm live pricing on /pricing and Marketplace.
Is this bulk WhatsApp marketing or an AI booking bot?
No. We focus on transactional stay messages to numbers on the booking. Do not blast purchased lists. We do not claim an AI 24/7 booking bot unless that product is live. Respect quiet hours and guest consent.
Does this work for Homestays and farmhouses?
Yes for guest moments (confirm / check-in / checkout). Homestay is by-the-room Stay Requests; Farmhouse / Villa is entire-place — different SKUs. Pair messaging with the matching website vertical.
Can I send a GST invoice on WhatsApp?
Generate the folio / invoice in BitLegacy (GST-ready billing), then share via your normal guest WhatsApp flow. Deep GST register work lives in Accounting — messaging is the delivery channel.
Confirm on WhatsApp. Book direct on your site.
Start a 60-day trial, install Manual WhatsApp Notify, and put your BitLegacy booking link in replies so enquiries become commission-free stays.