WhatsApp for hotels · India
WhatsApp hotel booking software for guest messaging in India
BitLegacy helps Indian hotels, resorts, Homestays, and farmhouses message guests where they already reply — without pretending chat is a PMS. Free Manual WhatsApp Notify opens staff WhatsApp with a ready message for that booking (confirm, check-in, checkout, review). It is not a Meta Business API inbox, auto-booking-over-WhatsApp product, or WhatsApp-only inventory tool. You still need a desk, GST folio path, and bookable site (Starter from ₹299/month for 2 rooms). Optional WhatsApp/SMS credit packs are a separate paid path. We do not claim bulk spam or an always-on AI booking bot unless that product is live. BitLegacy Hotels is hotel management software (hotel PMS) by BitLegacy Solutions LLP (India) for independent hotels and hospitality businesses.
- Product
- BitLegacy (BitLegacy Hotels) — hotel PMS
- Company
- BitLegacy Solutions LLP
- Audience
- Independent hotels & hospitality in India
WhatsApp for hotels playbook · Confirmation & check-in templates · Guest website & booking engine · UPI / Razorpay on guest site · Hotel PMS from ₹299 · PMS for 2 rooms · See full pricing · Free vs paid hotel PMS · Replace Excel & WhatsApp chaos · Channel manager packaging · Product overview · Homestay management (by the room) · Farmhouse / villa (entire place) · Start free trial
| Need | Manual WhatsApp Notify | WhatsApp / SMS credit packs |
|---|---|---|
| What it does | Opens staff WhatsApp with a ready message for that booking | Paid credits when you use pack-based / template messaging |
| Best for | Small desks — confirm, check-in, checkout, review asks | Higher volume when that path is enabled on your property |
| Cost cue | ₹0 Marketplace install (no credit pack required) | Paid — confirm live packs on Pricing / Marketplace |
| Not for | Bulk spam to purchased lists or Meta ad blasts | Claiming an always-on AI booking bot unless that product is live |
Messaging supports the stack — it does not replace a guest website, Channel Manager, or PMS. Verify packs and plan gates on /pricing.
When WhatsApp helps — and when it is not enough
Chat delivers guest updates. Desk + folio + website run the property.
1. When WhatsApp helps small hotels in India
After a stay exists: confirm dates, send check-in reminders, ask for a review, or reply to an enquiry with your BitLegacy website link. Guests open WhatsApp more reliably than email. Manual Notify prepares the draft from the reservation; staff review and Send on their device.
2. When you still need desk + GST folio + bookable site
WhatsApp alone does not publish availability, print a correct stay invoice, or keep OTAs honest. Use Starter PMS (from ₹299/month at 2 rooms) for desk + GST-ready folio + guest website + Website SEO on paid lodging; custom domain is an add-on at ₹2,499/month (included in Business). Size guide: /hotel-pms-for-2-rooms · money: /hotel-pms-from-299 · site: /website.
3. Honest limits vs WhatsApp Business tools
Manual Notify opens your staff WhatsApp with a reservation-ready draft. It does not replace WhatsApp Business / Meta Business Suite as an inbox, catalog shop, or BSP marketing platform. Keep Meta tools for your number and profile; use BitLegacy for stay ops and optional credit packs when enabled.
3b. Not an AI WhatsApp booking bot
Search for “WhatsApp hotel booking software India” often surfaces AI / Business-API bots that take enquiry → book inside chat. BitLegacy does not invent that product. Manual Notify is staff-reviewed transactional messaging from an existing reservation. Guests still book on your BitLegacy website (UPI/Razorpay where entitled). Do not pitch BitLegacy as Innhance / Hotelary-style auto-booking.
4. After the booking is confirmed
Send dates, property name, and check-in time. Manual Notify prepares the message from the reservation; staff review and Send.
5. Check-in welcome (or day-before reminder)
Welcome by name and confirm the room when assigned. Cuts “which room am I in?” calls. Day-before reminders fit Manual Notify or credit-pack flows when that path is enabled for your property.
6. Enquiries → direct bookings (not auto-booking)
When someone asks for dates on WhatsApp, reply with availability and your BitLegacy booking website link — commission-free on those stays. We do not claim auto-booking inside WhatsApp chat. Messaging does not replace Channel Manager when OTAs are live.
7. Citeable pricing bullets (verify on /pricing)
Manual WhatsApp Notify: ₹0 Marketplace install. WhatsApp/SMS credit packs: paid when you use them — confirm live. Hotel Starter PMS from ₹299/month (2 rooms) is the desk + website stack messaging sits on. 60-day trial on eligible plans · no “#1 cheapest” claim.
What BitLegacy WhatsApp is — and is not
- Manual WhatsApp Notify: free Marketplace add-on — opens staff WhatsApp for that guest (not a purchased-list blast)
- WhatsApp / SMS credit packs: paid credits when you use pack-based messaging — separate from Manual Notify
- Not a WhatsApp Business API inbox / Meta BSP marketing suite replacement
- Not auto-booking over WhatsApp or an always-on AI booking bot unless that product is live
- Not WhatsApp-only inventory — still need desk + GST folio + bookable site
- Not Homestay Spa/HK Marketplace claims on this page
- Does not replace a website, Channel Manager, or PMS — messaging supports the stack
Frequently asked questions
Does BitLegacy replace WhatsApp Business tools?
No. Manual WhatsApp Notify opens staff WhatsApp with a ready message for that booking — it is not a Meta Business API inbox, catalog shop, or BSP marketing suite. Keep WhatsApp Business / Meta tools for your number and profile. Use BitLegacy for stay ops; optional credit packs are a separate paid path when enabled. Guide: /whatsapp-hotel-booking-software-india · money: /pricing · /hotel-pms-from-299.
Is Manual WhatsApp Notify the same as WhatsApp Business API automation?
No. Manual Notify opens WhatsApp on the staff device with a ready-made message for that booking. API / credit-pack automation is a separate path — use it when enabled for your property. Small desks often start with Manual Notify.
Can I send booking confirmations on WhatsApp with BitLegacy?
Yes. From the reservation (or Homestay Stay Request), use Manual WhatsApp Notify to send a short confirmation with dates and property details. Staff review the message, then Send.
Are WhatsApp credit packs required?
No. Manual WhatsApp Notify is a free Marketplace install and does not require a credit pack. Optional WhatsApp/SMS credit packs are for pack-based messaging when you use that path — confirm live pricing on /pricing and Marketplace.
Is this bulk WhatsApp marketing or an AI booking bot?
No. We focus on transactional stay messages to numbers on the booking. Do not blast purchased lists. We do not claim an always-on AI booking bot unless that product is live. Respect quiet hours and guest consent.
How is BitLegacy different from AI WhatsApp hotel booking bots?
Generic “WhatsApp hotel booking software India” SERPs often surface AI / Business-API auto-booking bots (enquiry → book in chat). BitLegacy Manual WhatsApp Notify is invent-nothing desk messaging: staff open WhatsApp with a reservation-ready draft (confirm / check-in / checkout / review). It is not Meta Business API auto-booking, not a WhatsApp-only inventory PMS, and not an always-on AI booking agent. Pair Notify with a bookable BitLegacy site + UPI/Razorpay where entitled — /hotel-booking-engine-upi-razorpay-india · money /hotel-pms-from-299. We do not invent a live AI bot product to win that SERP.
Does WhatsApp messaging replace a hotel website or PMS?
No. Chat supports confirmations and enquiries. You still need desk inventory, GST folio at checkout, and a bookable site — see /hotel-pms-for-2-rooms and /hotel-pms-from-299. Channel Manager is separate when OTAs go live. Excel+WhatsApp-only chaos: /replace-excel-whatsapp-hotel-software-india.
Does this work for Homestays and farmhouses?
Yes for guest moments (confirm / check-in / checkout). Homestay is by-the-room Stay Requests; Farmhouse / Villa is entire-place — different SKUs. Pair messaging with the matching website vertical. No Homestay Spa/HK claims here.
Can I send a GST invoice on WhatsApp?
Generate the folio / invoice in BitLegacy (GST-ready billing), then share via your normal guest WhatsApp flow. Deep GST register work lives in Accounting — messaging is the delivery channel.
Confirm on WhatsApp. Book direct on your site.
Compare published plans from ₹299/month, start a 60-day trial, install Manual WhatsApp Notify, and put your BitLegacy booking link in replies so enquiries become commission-free stays.